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Frequently Asked Questions
FRED has moved out and is now on another website - if you're looking for any FRED candles you can find them at Fred Candles
All of our products are made in small batches at our Paeroa factory and sent using NZ Couriers.
Target delivery times are overnight for North Island, 2 days for South Island, and slightly longer for any Rural Delivery addresses. Note that subject to courier network overload and Covid 19 restrictions, there can be delays to target delivery times. We are not able to ship to PO Boxes.
Website orders are processed at 9am weekdays - any orders received after 9am will be sent the following day. Any orders placed over the weekend will be packaged and shipped out on Monday.
We currently offer North Island shipping at $6 and South Island at $8. Orders over $100 receive free-shipping nationwide.
We offer flat rate $20 shipping to all locations in Australia - just choose this during checkout when placing your order.
We don't yet have shipping outside of NZ and Australia available on our website, however we can ship worldwide so if you'd like to place an order, please contact us at email@example.com, so we can arrange shipping for you!
We are confident you will love your Amberjack purchase, however if for any reason you are not 100% satisfied, please let us know so we can help. Email: firstname.lastname@example.org.
We can also exchange your candle providing it's returned to us unused.
Glass products can break during transit. If this happens to your order, email a picture to email@example.com and we'll organise a replacement asap.
We use popstarch nuts. If you're not familiar with popstarch, it can be mistaken for polystyrene but it's not - we use only cardboard, paper and popstarch packaging for your orders. Popstarch nuts are made in NZ from starch and can be put in the compost, sprinkled on the garden for a rainy day or dissolved in water.
We use 100% soy wax paired with cotton, lead free wicks. We also use premium, phthalate and paraben free fragrance oils.
Although all of our fragrances are strong enough to fill a normal sized room, if you prefer a stronger scent, we would recommend either Spice, Pine Tree, Smoked Lavender or Brown Sugar & Fig.
If you are after a gentle fragrance, try White Sandalwood, Orange & Honey or Bourbon Absolute
Amberjack is based in Paeroa, New Zealand. All Amberjack products are made right here in our factory. We have a factory shop out front, and stockists throughout New Zealand. You can find one close to you on our stockist page.