Got Questions?

Got questions? See if we can help you below.

How long will it take to receive my order?

All of our products are hand-crafted in small batches at our Paeroa factory and sent using NZ Couriers.

Target delivery times are overnight for North Island, 2 days for South Island, and slightly longer for any Rural Delivery addresses. Note that subject to courier network overload and Covid 19 restrictions, there can be delays to target delivery times. We are not able to ship to PO Boxes.

Website orders are processed at 9am weekdays - any orders received after 9am will be sent the following day. Any orders placed over the weekend will be packaged and shipped out on Monday.

We currently offer North Island shipping at $6 and South Island at $8. Orders over $100 receive free-shipping nationwide.

International Shipping

We offer flat rate $20 shipping to all locations in Australia - just choose this during checkout when placing your order. We don't yet have shipping outside of NZ or Australia available on our website, however if you would still like to place an order, please contact us at help@amberjack.co.nz, so we can try and arrange shipping for you!

Returns

We are confident you will love your Amberjack purchase, however if for any reason you are not 100% satisfied, please let us know so we can help - email: help@amberjack.co.nz. 

What kind of wax, wicks and fragrance?

We use 100% soy wax paired with cotton, lead free wicks. We also use premium, phthalate and paraben free fragrance oils.

Want a strong fragrance?

Although all of our fragrances are strong enough to fill a normal sized room, if you prefer a stronger scent, we would recommend either Spice, Pine Tree, Smoked Lavender or Brown Sugar & Fig.

If you are after a gentle fragrance, we would recommend White Sandalwood, Orange & Honey or Bourbon Absolute.