Got Questions?

Got questions? See if we can help you below.

How long will it take to receive my order?

All of our products are hand-crafted in small batches at our Paeroa studio and sent around New Zealand using Courierpost & Fastways..

Target delivery times are 1-3 days for towns and cities, and slightly longer for any Rural Delivery addresses.  

Website orders are usually processed and shipped within 24 hours (excluding weekends). Any orders placed over the weekend will be packaged and shipped out on Monday.

We currently offer flat rate shipping of $4.50 nationwide.

International Shipping

We offer flat rate $20 shipping to all locations in Australia - just choose this during checkout when placing your order. We don't yet have shipping outside of NZ or Australia available on our website, however if you would still like to place an order, please contact us at help@amberjack.co.nz, so we can try and arrange shipping for you!

Returns

We are confident you will love your Amberjack purchase, however if for any reason you are not 100% satisfied, please let us know so we can help - email: help@amberjack.co.nz. 

What kind of wax, wicks and fragrance?

We use 100% soy wax paired with cotton, lead free wicks. We also use premium, phthalate and paraben free fragrance oils.

Want a strong fragrance?

Although all of our fragrances are strong enough to fill a normal sized room, if you prefer a stronger scent, we would recommend either White Sandalwood, Frankincense & Myrrh, Smoked Lavender or Brown Sugar & Fig.