Frequently Asked Questions
We use NZ Couriers for all NZ deliveries.
Target delivery times are overnight for North Island, 2 days for South Island, and slightly longer for any Rural Delivery addresses. We are not able to ship to PO Boxes.
Shipping fees are $6 for North Island and $8 for South Island. Orders over $100 receive free-shipping nationwide. Please ensure you select the correct shipping rates as we absorb alot of the actual shipping cost already.
Website orders are processed at 9am weekdays - any orders received after 9am will be sent the following day. Any orders placed over the weekend will be packaged and shipped out on Monday.
We offer flat rate $19 express shipping using DHL express to all locations in Australia - select Australia as the country during checkout when placing your order. We use carbon neutral shipping to Australia.
New Zealand and Australia shipping can be processed during checkout, for shipping to any other Countries please contact us at email@example.com with a shipping address and the products you'd like, so we can arrange a shipping quote for you.
We are confident you will love your Amberjack purchase, however if for any reason you are not 100% satisfied, please let us know so we can help. Email: firstname.lastname@example.org.
We can also exchange your candle providing it's returned to us unused.
Glass products can break during transit. If this happens to your order, email a picture to email@example.com and we'll organise a replacement asap.
No it isn't. We use popstarch nuts. If you're not familiar with popstarch, it can be mistaken for polystyrene but it is made in NZ from starch and can be fully dissolved in water or placed in the compost.
100% soy wax and cotton wicks. We use premium fragrances that are a blend of fragrance oils and essential oils, and are free from phthalates.
Our fragrances are strong enough to fill a normal sized room. For a stronger fragrance we would suggest Smoked Lavender, Brown Sugar & Fig, White Sandalwood and Dark Vanilla.
If you are after a more gentle fragrance - try Crane Flower, Orange & Honey or Frankincense Resin.
Amberjack is based in Paeroa, New Zealand. All Amberjack products are made right here in our factory. We have a factory shop out front, and stockists throughout New Zealand. You can find one close to you on our stockist page.
We have a standalone store in Mt Maunganui - at 189 Maunganui Road, where all of our products are available.