When will my order ship?

Orders are processed at 8am every weekday. Any orders received after 8 are shipped the next day (or Monday if the order is placed over the weekend).

How long until I receive it?

New Zealand orders are shipped using NZ Couriers. We use an overnight service for the North Island and 2 day service for the South Island. These are target delivery times and there can be delays in the courier network.

You'll receive a tracking email when your order ships (check your spam). If there are any delays contact the courier company via the tracking link first as this is the quickest way for the courier. Any issues let us know hello@amberjack.co.nz and we'll do our best to help.

Australia shipping

We use DHL Express for shipping to Australia. Target delivery times are 3-5 days. You'll receive a tracking email (check your spam), any issues let us know and we'll follow up for you!

International shipping

We can ship anywhere in the world, just send a message to hello@amberjack.co.nz, with details of what you want and the shipping address, we'll come back to you with a quote.

Returns shipping

Any returns for incorrect items can be sent to our factory, 5A Willoughby Street, Paeroa 3600. Please email hello@amberjack.co.nz to start the return and we'll provide a shipping label for use within 7 days. Once the return is received we'll send out the correction with no shipping cost.

Shipping for an exchange return is at your own cost, please email hello@amberjack.co.nz first with details of the exchange request. Once the return is received we'll process the exchange for you. Note the shipping for the requested exchange item is at your cost, we'll send a payment link requesting the additional shipping fee once the exchange is processed.